Seller's FAQ

Anyone who owns a bicycle in Switzerland - private seller or reseller.

The advertisement itself is free of charge. Only when we have found a suitable buyer for your item, we take a sales commission of 6% of the selling price. After the transaction is confirmed, we transfer the proceeds to your bank account.

Create an account.
Fill out a simple form to put your ad online.
We find a buyer for your bike (you can help by sharing the Velocorner ad on social media). Your only job is to deliver the bike in the chosen area.
We pay you. The money will be in your account within one or two business days.
For more details, check the guide.

Great! Then you can get started right away by clicking on "Sell". Then create your advertisement. Click below to learn the steps.

You can find out more about our cooperation with specialist stores here.. Send us a message so that we can contact you and explain everything.

Verification is necessary so that we can ensure sufficient security. A smartphone is required so that you can verify yourself.

No problem! If you don't have a smartphone, we can verify you manually. Just send a photo of your document to [email protected]. Please be aware that email communication is not encrypted, so sending ID documents via email is at your own risk.

On TCS velocorner.ch we prioritize trust and quality for both sellers and buyers. The verification process may seem involved, but it's a crucial step to ensure the integrity of our community.
We not only verify the authenticity of sellers and their listings, but we also perform checks on buyers once they express interest in a bicycle listed on our platform. This comprehensive verification process helps create a secure and reliable environment for all users, ultimately enhancing your overall experience.
Your peace of mind and the trustworthiness of our platform are our top priorities.

Oh dear! Please contact our support team directly by sending an email to [email protected].

If you get a message that your phone number is already in use, it means you have an existing account. Contact [email protected] with your name, phone number, and email so we can find your account.

If you forget your password, use the "Forgot your password?" option on the login screen to request a new one.

You can advertise and sell a maximum of four bikes at the same time.

All bikes offered on Velocorner should actually be available. If you would also offer your bike elsewhere, we would have a lot of "dead advertising".
We do not want that. And it is not necessary that you advertise your bike directly on another platform. We do that for you. But sharing Velocorner links on social media is not only allowed, but desired.

We employ a rigorous verification process to ensure the authenticity and reliability of all bikes listed on our platform. This process involves examining official documents such as receipts and buying contracts, as well as verifying the frame number provided for bikes.
Frame numbers serve as a reliable and secure means of checking whether the bicycle has ever been reported as stolen.

Don't panic. If we recognize that your bike has been reported stolen, we will inform you and advise you on how to proceed.

We take false frame numbers in particular very seriously.
Because one of our main concerns is to stop the trade with stolen bikes. If you give false information, it is tantamount to fraud (even if it is an unintentional mistake). If a buyer complains to us, we may have to ask you to refund the money and take the bike back.Please make sure to enter all information correctly.

Make sure that you have filled in all the necessary information about your bike. We also ask you to log in with your correct account so that you can find your ad. If you have any problems, please send an email to [email protected].

A reservation ensures that an interested party essentially has a "right of first refusal" on your bike. We have received the amount of 20% of your desired sales price in our deposit account and will process this further depending on how things go.

The bike is reserved for a flexible period, typically ranging from 5 to 10 days, and occasionally up to 14 days. We coordinate with both parties to ensure a suitable timeframe and smooth transaction.

If the customer doesn't show up, we cancel the reservation, refund the amount, and automatically relist the item for you. This ensures a fair and efficient process for both sellers and buyers.

Ask her/him to cancel the order. This will make your bike available again.

You can choose how far you are willing to deliver at your own expense. A greater distance will bring you more interested parties, but you risk having to travel far for nothing. Tip: The more expensive the bike, the bigger the radius should be. But always calculate with the delivery costs.

Ensure that the buyer acknowledges the handover directly on-site, using the order view. If no one has a smartphone, the confirmation can be sent later from home. If the process is delayed or if any issues arise, reach out to us via chat, and we'll handle everything for you.

We make payments directly to your bank account. To provide payment details, please visit your personal account.

When you hand over the bike and the buyer confirms this, we release the money. The transfer usually takes no more than one to two business days.

This has never happened before. If it does happen, please contact us via chat, e-mail or phone. We will deal with the problem as soon as possible.

While cash payment for the second part of the amount is technically possible, we are strongly against using it. Online payments are a much safer way to receive a payment, which can protect you from potential risks.