Seller's FAQ

Anyone in Switzerland who owns a bike – whether private sellers or retailers.

The advertisement itself is free of charge. Only when we have found a suitable buyer for your item, we take a sales commission of 8% (max. CHF 275.-) of the selling price. After the transaction is confirmed, we transfer the proceeds to your bank account.

As a TCS member, you benefit from exclusive advantages such as discounts on sales commissions and special offers. Detailed information on your benefits can be found in your TCS account or on our website under TCS member benefits.

To ensure security, all sellers must verify their identity. Your listing will only be posted online after successful verification. Interested buyers can reserve your bike with a 20% down payment of the sale price. 
A meeting for viewing and a test ride will then be arranged. If the buyer decides to proceed with the purchase, they can confirm and pay through velocorner.ch. 
The proceeds will be transferred to you within 3 to 4 business days. In the event of a reservation cancellation, the buyer will receive the down payment back, and your listing will go back online. For more information, visit TCS velocorner.ch under the "Sell" section.

After successful verification of your identity, your listing will remain online for 28 days. One day before it expires, you will receive an email allowing you to extend the listing for another 28 days. Without an extension, the listing becomes inactive but can be reactivated at any time through your profile. You can extend your listing as many times as you wish.

Through the "Sell my bike" button, you can create your listing. The more complete the information, the better your chances of making a quick sale. After completing the five steps and successful verification, your listing will be posted online.

For bike shops: Contact us at [email protected]. 
We will connect you directly with our team, who will guide you through the process.

Verification is necessary to ensure the safety of all users. This increases your chances of selling and also helps prevent the trade of stolen bikes. This process helps us create a safe and trustworthy environment. A smartphone is required for this. Don't worry, your data is safe with us and will only be used for verification purposes.

No problem! You can send us a photo of your ID document via email at [email protected]. Note that email communication is not encrypted, so this is done at your own risk.

Contact our support team directly via email at: [email protected].

If your phone number is already in use, it means you have an existing account. Contact [email protected] with your name, phone number, and email address so we can locate your account.

Use the “Forgot your password?” feature on the login page to request a new password.

You can list and sell up to four bikes at the same time.

Incorrect information, especially regarding the frame number, is taken very seriously. 

In the case of fraud, we may ask you to undo the sale and return the bike. Please make sure all information is accurate.

Make sure all required information has been filled out and that you are logged in with the correct account. If you encounter any issues, contact [email protected].

The interested buyer has made a 20% down payment, granting them a right of first refusal on your bike. Arrange an appointment with the interested buyer for them to inspect the bike more closely and then decide whether to purchase it or cancel the reservation.

The reservation is flexible and usually lasts between 5 and 10 days, up to a maximum of 14 days. We coordinate the deadlines with both parties.

If the customer does not show up, we will cancel the reservation, refund the amount, and reactivate your listing.

Ask the interested buyer to cancel the reservation through their profile or the link in the confirmation email so that we can make your bike available again.

The decision to ship the bike is up to you. TCS velocorner does not arrange deliveries for private sellers. Clarify in advance who will cover the shipping costs and require full payment before shipping.

Make sure the buyer confirms the handover on-site in their profile or through the reservation email. Only after they have paid you the remaining amount via the website or in cash should you hand over the bike. If the buyer pays through the website, you will receive an immediate confirmation from us.

After the sale is completed, we will transfer the money directly to your bank account. If you haven't done so already, please enter your bank details in your profile on velocorner.ch.

After the bike is handed over and confirmed by the buyer, the payment will be released by us. The transfer usually takes 3 to 4 business days.

Contact us immediately via chat, email, or phone. It’s important to hand over the bike only after the purchase confirmation.

While cash payment for the remaining balance is technically possible, we strongly discourage it. Online payments are much safer and protect you from potential risks.