velocorner.ch is a marketplace where various professional and private sellers offer their products. Since sales take place directly between buyer and seller, the return or withdrawal rights are subject to the terms and conditions of the individual seller.
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Professional Sellers (retailers and partners):
Some of our professional partners offer a voluntary return policy (e.g., 8, 14, or 30 days). The exact conditions (time limits, product condition, return shipping costs, etc.) are specified directly in the product description, on the partner page, or in the seller’s terms and conditions. Please check the respective seller’s return policy before making a purchase. Professional sellers are required to provide this information transparently.
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Private Sellers:
For purchases from private sellers (C2C transactions), there is generally no return right unless explicitly agreed upon between buyer and seller.
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No General Right of Withdrawal:
Under Swiss law, there is no statutory right of withdrawal or return for online purchases. Such rights apply only if explicitly granted by the respective seller.
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Procedure and Inquiries:
In the event of a return, please contact the seller directly. As a platform, velocorner.ch assumes no liability for returns, refunds, or disputes between buyers and sellers. However, we do offer support on a purely voluntary basis in our role as an intermediary, via our contact form. There is no legal obligation for dispute resolution.